Dear Customer,
All our conditions are filed with the Chamber of Commerce in Den Bosch. You can find it here.
Although our products are produced and treated with the utmost care, there may sometimes be a production error or a technical malfunction. You can report a problem to us using our RMA form.
Please print this form, fill it in, and add it to the shipment you send back. The customer is responsible for the correct return and sending (including shipping) of the goods.
We will offer the return-controlled print head (s) to the manufacturer for evaluation. The manufacturer's assessment is hereby binding. If the manufacturer qualifies the printhead as "defective" due to a manufacturing error, we will credit the printhead, or replace it at no additional cost. If the printhead is qualified as defect due to mechanical damage, static damage, etc., this is the responsibility of the customer. If the printhead appears to be in good condition, it will be returned to the customer. The customer is responsible for the costs incurred.
A clear report from the laboratory will be made available for every manufacturer's survey. Goods without a completed RMA form or homemade RMA forms can not be processed.
Thank you for visiting our website,
Due to the approaching summer holidays, we would like to inform you that we are closed from the 12th until the 27th of July 2025.
We kindly request that you submit your orders to us in a timely manner.
We wish you a pleasant summer period!
Vielen Dank für Ihren Besuch auf unserer Website,
Aufgrund der bevorstehenden Sommerferien möchten wir Sie darüber informieren, dass wir vom 8. bis 21. Juli 2024 geschlossen sind. Bitte informieren Sie uns rechtzeitig über Ihre Bestellungen.
Wir wünschen Ihnen eine schöne Sommerzeit!
Merci d'avoir visité notre site Web,
En raison des vacances d'été qui approchent, nous tenons à vous informer que nous sommes fermés du 12 au 29 juillet 2025
Voulez-vous nous transmettre vos commandes à temps.
Nous vous souhaitons une agréable période estivale!